Warranty

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Warranty

 

Limited Warranty Statement

 

Products Covered and Duration of Warranty

This Limited Warranty of BAKKAB, a BAKKAB Safety Systems LLC Company applies to data collection products manufactured and/or distributed by BAKKAB. The term “Product” means a BAKKAB® device or system, its features, conversions, upgrades, elements, or accessories, or any combination of them. BAKKAB® warrants Products against material defects from the date of shipment for a period of ONE (1) YEAR.

Production Status

Each Product is manufactured from new parts, or new and serviceable used parts (which perform like new parts). In some cases, the product may not be new and may have been previously used. Regardless of the product’s production status, BAKKAB’s warranty terms apply as stated herein.

Terms of the Warranty

BAKKAB warrants that the product you have purchased from BAKKAB or a BAKKAB authorized reseller is free from defects in materials and workmanship under normal use during the warranty period. The warranty period begins on the day of shipment from BAKKAB. The warranty extends only to the original purchaser. It is not transferable to anyone who subsequently purchases the product from you. It excludes all expendable parts.

During the warranty period, the BAKKAB Service and Repair Center will repair or replace defective parts with new parts or, at the option of BAKKAB, serviceable used parts that are equivalent or superior to new parts in performance.

This Limited Warranty extends only to products purchased from BAKKAB or a BAKKAB authorized reseller. This Limited Warranty does not extend to any product that has been damaged or rendered defective (a) as a result of accident, misuse or abuse; (b) as a result of an act of God; (c) by operation outside the usage parameters stated on the Product Specification Sheet; (d) by the use of parts not manufactured or sold by BAKKAB; (e) by modification of the product; (f) as a result of war or terrorist attack; or (g) as a result of service by anyone other than BAKKAB or a BAKKAB authorized reseller/agent.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, BAKKAB® MAKES NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BAKKAB EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS EXPRESS LIMITED WARRANTY.

Limitations of Remedy

BAKKAB is not liable for any damages caused by the product or by the failure of the product to perform, including any lost profits, lost savings, incidental damages, or consequential damages. BAKKAB is not liable for any claim made by a third party or made by you for a third party. This limitation applies whether damages are sought, or a claim made, under this warranty or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation cannot be waived or amended by any person. This limitation of liability will be effective even if BAKKAB or an authorized BAKKAB representative has been advised by you of the possibility of any such damages.

USA State Laws

Some states do not allow limitations on how long an implied warranty lasts. In such states, the limitations or exclusions of this Limited Warranty may not apply to you. This Limited Warranty gives you specific legal rights. You may also have other rights that may vary from state to state. You are advised to consult applicable state laws for a full determination of your rights.

Shipping Box

Save your shipping box for the first thirty (30) days after delivery in the event you need to return your product for any reason.

Return Policy

If for whatever reason you are not satisfied with your purchase, you may return your BAKKAB within thirty (30) days of delivery. Contact BAKKAB or a BAKKAB authorized reseller to obtain an RMA number. You will have the option of a) a refund which will consist of the purchase price minus shipping and handling fees, or b) a product exchange if you simply want another unit than the one that originally shipped. Your refund will either appear as a credit to the debit/credit account you used or a company check if you paid with cash. Allow 3-5 business days from time of return notification for a credit to appear, and allow ten (10) business days for a reimbursement check.

Obtaining Warranty Service

For a defect during the warranty period, you will need a Return Material Authorization (RMA) number before you can return the product. Contact BAKKAB or a BAKKAB authorized reseller to obtain an RMA number. Return the defective item, freight and insurance prepaid, in the original shipping container (if possible) to BAKKAB or your BAKKAB authorized reseller. If you do not have your original shipping box then ask BAKKAB or your BAKKAB authorized reseller to send you a replacement. You the customer will be held liable for any damage to the product if it is return shipped in any other container. Your RMA number must appear on the outside of the shipping container and include examples of observed defects when possible. BAKKAB is not responsible for any loss or damages incurred in shipping. A BAKKAB Failure Analysis/Test Engineer or a BAKKAB authorized reseller must validate all warranty claims.

What is not covered by this warranty?

  • Product purchased from anyone other than BAKKAB or a BAKKAB authorized reseller
  • Product purchased outside the United States
  • Expendable parts such as rechargeable batteries
  • Routine cleaning or normal cosmetic and mechanical wear
  • Damage from misuse, abuse or neglect
  • Damage from use outside the product’s usage or storage parameters
  • Damage from use of parts not manufactured or sold by BAKKAB
  • Damage from modification or incorporation into other products
  • Damage from disassembly, repair or replacement of warranted parts by a service provider other than a BAKKAB authorized service provider
  • Damage from failure to perform preventative maintenance as imposed by the application environment (such as recurrent cleaning in dusty surroundings)

Document LWS Rev. A
Effective: 07/01/2019

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